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Forum Discussion
Locked out of all my dropbox accounts
Hello! I was wondering if I could get feedback/advice from you guys in the dropbox community. I was already logged into one of my dropbox accounts but decided to log out in order to log in to my oth...
Hey Mark!
Thanks for responding, I did partially try yes. The issue though is that I know my password but every time I try to log in it asks for the authentication code from the email I can't access anymore. Some of the emails linked to some of the accounts I tried logging in to but it tells me that the email account has been deleted. I messages dropbox customer support on twitter and will be waiting to see if they respond to me tomorrow (fingers crossed). At this point im so desperate to my files that if I am able to zoom call them so they can see that my face matches almost all the pictures on file im willing to do that.
Mark
Super User II
Super User IIYou will need to log a ticket at www.dropbox.com/support - make sure you are not logged in to here or the website and ask for help. Note that you may not be able to regain access. It is not always possible.
The best bet would be to reactivate the GMail if you can.
I have seen a few people mention that you need to make sure you aren't logged in to ask for help, is there a reason for that? From your experience of what you've seen, is there a chance that I would be able to regain access? I genuinely don't know what I would do if I can't. I tried the option of regaining and getting the deleted gmail accounts back but it still will not let me. Im really stuck.
I just tried to submit a ticket after I logged out and after pressing the option of needing help with my account it just recommended a bunch of links, no option for a retail help ticket unless im selecting the wrong option
- Mark
The reason is that support is only available to paying users. If you are logged in and not paid you wont be able to log a ticket. But there is a single help option for being able to access support while not logged in - its getting help with account issues.
And its very hit and miss. There are lots and lots of posts on here where they havent been able to regain access (including from Dropbox themselves saying they wont do so). However, I have some some, but not lots, say they have done so if they know the password. That said, most people dont come back if successful - after all most forums/online things are places to complain when it doesnt work not say it did 🙂
What I would say is, in future, make sure you back things up. You should have at least 3 copies of your files in three places - totally diff sites and/or services.
100% agree. I was actually in the process of moving the files over to one place when this issue occurred which is why I am so frustrated at the moment. I am not the most tech-savy person which is why I decided to reach out through the community forum. In the worst case scenario, if I am not able to access these accounts, what will happen to all my pictures and documents? Will it just delete after the 12 month period? Will someone else gain access to them?
