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Forum Discussion

ecarson123's avatar
ecarson123
Explorer | Level 4
11 months ago

Locked out of all my dropbox accounts

Hello! I was wondering if I could get feedback/advice from you guys in the dropbox community. I was already logged into one of my dropbox accounts but decided to log out in order to log in to my oth...
Account Access
Dropbox Passwords
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Security
ecarson123's avatar
ecarson123
Explorer | Level 4
11 months ago

Hey Mark!

Thanks for responding, I did partially try yes. The issue though is that I know my password but every time I try to log in it asks for the authentication code from the email I can't access anymore. Some of the emails linked to some of the accounts I tried logging in to but it tells me that the email account has been deleted. I messages dropbox customer support on twitter and will be waiting to see if they respond to me tomorrow (fingers crossed). At this point im so desperate to my files that if I am able to zoom call them so they can see that my face matches almost all the pictures on file im willing to do that. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago

    You will need to log a ticket at www.dropbox.com/support - make sure you are not logged in to here or the website and ask for help. Note that you may not be able to regain access. It is not always possible. 

     

    The best bet would be to reactivate the GMail if you can.

    • ecarson123's avatar
      ecarson123
      Explorer | Level 4
      11 months ago

      I have seen a few people mention that you need to make sure you aren't logged in to ask for help, is there a reason for that? From your experience of what you've seen, is there a chance that I would be able to regain access? I genuinely don't know what I would do if I can't. I tried the option of regaining and getting the deleted gmail accounts back but it still will not let me. Im really stuck.

      • ecarson123's avatar
        ecarson123
        Explorer | Level 4
        11 months ago

        I just tried to submit a ticket after I logged out and after pressing the option of needing help with my account it just recommended a bunch of links, no option for a retail help ticket unless im selecting the wrong option

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