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mushanga's avatar
mushanga
Explorer | Level 3
4 months ago

I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,

 
I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords with a Basic account. It jumps to the 'You're all set!' window however when I select 'Continue' it then reverts back to the 'Upgrade to Dropbox Plus to use Passwords' window.
 
Please advise.
 
Many thanks,
 
Matt
Dropbox Passwords
iOS
Mobile
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi mushanga ,

     

    Thanks for reaching out to us. 

     

    Quick question are you only using the app on this phone? Or have you used it on other phones too . 

     

    Just trying to get a better idea to help you out.

    • mushanga's avatar
      mushanga
      Explorer | Level 3
      4 months ago

      Hi. That is correct - this is the only phone I am using the Passwords app on. I also use it in the Safari browser on my Mac.

       

      Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi from me too, mushanga! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum. 

         

        Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

  • mayukhsarma's avatar
    mayukhsarma
    New member | Level 2
    2 months ago

    Same here, but using an Android device,first it shows CHECKING YOUR DEVICE, then an "ERROR" prompt pops up

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