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Forum Discussion
HELP! Mistyped email address
Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my email address during the signup. I might have even already put in my credit card information (I don't remember because it was very late). Dropbox let me sign up anyway without verifying my email!! This turns out to be very problematic. So now I can't change my email login to Dropbox because I've never verified that email to begin with because obviously I can't get into that wrong email as I don't own it. I can't even talk to the Dropbox CHATBOT because you need a verified email. How do I contact Dropbox so my card doesn't get charged? I already even sent them a help request via form on the website and gave them all the details and my correct email address, and Dropbox support never replied.
This is a mess 😞 Does anybody have any ideas?
- Nancy
Dropbox Staff
Thanks for posting about this here, SnowBlue.
Please note that, in general, Dropbox is unable to verify the existence of the email address you insert, when creating a Dropbox account. Also, if the promotional space has already been granted to that Dropbox account, our team won't be able to transfer it to another account under the correct email address.
However, if you've managed to open a ticket with our support team about this, can you send me your ticket number to make sure you won't get charged?
Let me know, when you're ready.
Sadly Dropbox did not give me a ticket number. I was expecting a confirmation to my correct email which I sent on July 16, but I didn't even get that. I'd like to give you my correct email address, the details of my sign-up including date and time and even the IP address that I signed up from and even what kind of PC it is, and anything else you need to authenticate me as the person who signed up when I said I did. I can give you both wrong and correct spelling of my email address, but obviously I can't give you this information in this public forum. What do you suggest? Thank in advance for your help.
- Megan
Hi SnowBlue, sorry to jump in here!
I suggest that you contact Dropbox Support directly, in order to cancel your charge.
Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to give me your ticket number. If you can't, or if you have any issues I'd be happy to reach out to your Community-linked email address. However is it the correct one? Will I be able to reach you there?
Thanks!
Hello, we have been using this account for years, but I just realized that I entered the wrong email address at that time. I can't change it, because that would require a verification, but that similar email address is not mine. Can you please help me change my email address? You can see in my billing history that we had a Dropbox Plus plan and we have had this account for years.
- Nancy
Hi Z11! Hope you’re doing well.
Please note we don’t have any account visibility on the forum, so we can’t check your Dropbox account’s billing history.
Is the typo you mention in the email name or your domain instead?
Also, are you still being billed for this Plus subscription?
Hi Nancy! Thank you for your reply.
Unfortunately, the typo is in my domain name. Can i change it somehow?
My card expired and could no longer be charged, this is how I found out that there was a problem with my email address. I can log in because I logged in earlier in a browser, but on other computer I can't log in at all because of 6-digit security password (because I don't have that email account). I would like to avoid changing my card because if my browser will no longer let me in, I can't even use this account anymore... Can you please help me?
Hello,
I accidently misspelled my e-mail address when signing up and purchasing a plan. And because its the domain there is no way for me to fix this without it costing an arm and leg. It will not let me change the address without having verify the incorrect address first.
Incorrect: [removed per the Community's Guidelines]
Correct: [removed per the Community's Guidelines]
Any help would be appreciated
- Walter
Hey Goddess_Nyx, I've merged your post under this discussion as your query seems to echo the OP here.
Can you have a look and let us know if any of the information here helps?
From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.
I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.
