Dropbox captcha error

Question

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication.
&nbsp;
I ran a scan on my computer, and performed the following:

restarted the computer
cleared the cookies/history
tried in incognito mode
disabled the firewall temporarily&nbsp;
tried in different browsers
made sure pop ups are allowed in the browser
Allowed cookies to be run on the site
ensured the browser was up to date (Using Chrome)

I keep getting this error and am unable to log into Dropbox

Hannah · Answer

Hey jbneubauer, thanks for bringing this to our attention.

Can you let us know if your experience changed when you tried from a different browser? Did you get the same error?

Have you also tried from an incognito window?

Keep me posted.

Chickenandprawn · Answer

Sadly, the login that blocks access is required to comment on the issue. Practically Dilbert-ish to block support on login issues with a login requirement 🙂

This is the same behaviour whether on wifi, or on private mobile-phone hotspot. My Mac is new and fairly standard-config, so it must be similar to any standard Mac config you'd use for testing. Safari (because it came with the Mac and is supported). All updated to today's latest Safari (16.3 (18614.4.6.1.6)) and MacOS (13.2.1 (22D68)). Private Browsing has similar behaviour.

Is it possible your captcha popup is behaving like the popup ads we used to see? Where a popup comes from a different domain than the originating page?

Walter · Answer

Hey Chickenandprawn, sorry to hear about this.
&nbsp;
Does this persist on other browsers as well?&nbsp;
&nbsp;
If you happen to have an antivirus, VPN, or firewall running on your computer, you could try temporarily disabling them as well.&nbsp;

Chickenandprawn · Answer

I appreciate you replying, Walter.I don't use a VPN, filter, or scanner.If you're gonna test a Tesla (say that 5 times fast), do you test it from the factory, or with replacement tires, windscreen, wipers, headlights, and seats? &nbsp;You test a Tesla as it rolls off the factory floor. &nbsp;We can add extra cruft later, keeping it "stock" for now.New out-of-box Mac.&gt; How about other browsers ?You test a Tesla as it rolls off the factory floor. &nbsp;Keeping it "stock"I would expect Dropbox would test with the things on the Mac as it unboxed, before adding stuff to it; the fact that a popup is popping up from a different domain seems a bit fishy.I'm willing to share as much detail as my coder's fingers can find, but -- "Heisenbug" -- I don't want to dramatically change the environment from my typical day-to-day with extras I'll never use just to confirm that in a very different situation I'll never encounter, a different browser doesn't protect me from foreign popups.

Hannah · Answer

Hey Chickenandprawn, sorry to jump in here.
&nbsp;
Something appears to be blocking your access and since we're on a public community, with no access to backend info, trying a different browser is a simple troubleshooting step that allows us to narrow down the cause of the issue.&nbsp;
&nbsp;
If you have another browser please try it, otherwise can you check if it's working in a private browsing window?

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Dropbox captcha error

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