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Forum Discussion
Dropbox account seems to have been hacked, how can I proceed?
An unauthorized person hijacked our basic Dropbox account and sent an email invite to an undisclosed number of recipients. The content of the email invite may have malicious content/link to a .pdf file.
We noticed the unusual behavior as the owner of the Dropbox account was overseas (unaware) and the recipients tried to contact the Dropbox owner to see if it was legit or not.
We reset the password and set the 2-factor authentication.
However, today a ‘Reminder’ email notification was sent out by the same account to an unknown number of recipients.
Questions:
- How do you determine (who) the email addresses the initial invitation email was sent to and the number of recipients? We want to send an email blast to warn them not to click on the link in the invite.
- How do you disable the reminder email notification of the original invitation?
- Any other advice? Shall we delete this account?
Thank you in advance for any advise or recommendations.
LPJ
- Megan
Dropbox Staff
Hey LPJTech, sorry to hear about that!
Just to recap here: it sounds like your Dropbox account was hacked and the person that did then shared malicious content to others.
We can start off by identifying if we're talking about a shared folder or a shared link. Can you check, and let me know more? That'll then help me guide you correctly.
I'm afraid you can't disable the email notification, but we'll try our best to get to the bottom of this, in order for you all to continue using your account as you would.
Keep me posted, and we'll take it from there.
