You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Changing email address
I have a spelling error in my email address that is associated with my DropBox account. This should be a simple fix but it won't allow me to edit my email address. Dropbox wants me to verify my email address (the wrong email with the spelling error) and of course I do not have access to verify the misspelt email address. How do I correct my email address? Why is this so difficult to figure out? Please help.
- Mark
Super User II
Simply put, you cant. You need to set up a new one I'm afraid
I upgraded to business and because of an error in the email address caused possibly by me, now I am stuck with an email address that cannot be corrected? There was no way to check it before submitting (which I usually do). My email address is on every client communication and on my website. I have been in business with the same email address for over 20 years and during that time I used Dropbox. After all that I cannot talk to a live human at DB?? This is urgent!! I did a CHAT with an agent for 2 hours yesterday and he gave me no reasonable alternatives. Again, this is urgent!! I thought they had live support for Business & up subscriptions (?)
- Nancy
Dropbox Staff
Sorry to hear this, WilliamBartlett.
Do you mind sending over the ticket number from your convo to have a look?
Also, the typo that you mention, is it in the email name or your domain instead?
Keep me updated.
