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SavvyT 's avatar
SavvyT
New member | Level 2
2 years ago

Changing email address

I have a spelling error in my email address that is associated with my DropBox account. This should be a simple fix but it won't allow me to edit my email address. Dropbox wants me to verify my email...
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WilliamBartlett's avatar
WilliamBartlett
Explorer | Level 3
2 years ago

I upgraded to business and because of an error in the email address caused possibly by me, now I am stuck with an email address that cannot be corrected?  There was no way to check it before submitting (which I usually do).  My email address is on every client communication and on my website.  I have been in business with the same email address for over 20 years and during that time I used Dropbox.  After all that I cannot talk to a live human at DB??  This is urgent!!  I did a CHAT with an agent for 2 hours yesterday and he gave me no reasonable alternatives.  Again, this is urgent!!  I thought they had live support for Business & up subscriptions (?)

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear this, WilliamBartlett. 

     

    Do you mind sending over the ticket number from your convo to have a look? 

     

    Also, the typo that you mention, is it in the email name or your domain instead? 

     

    Keep me updated.

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