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Forum Discussion

Bleke's avatar
Bleke
Explorer | Level 4
2 years ago

Can't sign in - desktop app giving "Request cannot be processed" error when inputting one time code

I'm trying to access my account from another computer. When I try to log in Dropbox sends a one-time verification code which I enter into the text field and click on 'send code', then Dropbox goes on to say 'Request cannot be processed'. I click on the 'send code' button again and Dropbox says 'invalid code'.

 

I have tried several times, requesting new codes, and I'm quite positive that I entered the correct code every time.

 

What else can I try?

 

  • Hey Bleke, sorry to hear you're having issues with this.

     

    Can you please try rebooting your computer and try again?

     

    If you have an antivirus or firewall running, you can also disable them temporarily to see if that improves matters.

     

    Should the issue persist, please send me a screenshot of the error you get so that we can have a visual too.

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey Bleke, sorry to hear you're having issues with this.

     

    Can you please try rebooting your computer and try again?

     

    If you have an antivirus or firewall running, you can also disable them temporarily to see if that improves matters.

     

    Should the issue persist, please send me a screenshot of the error you get so that we can have a visual too.

     

    Thanks!

    • Bleke's avatar
      Bleke
      Explorer | Level 4

      Thanks! After restarting the computer I didn't get the 'request couldn't be processed' message but it still said that the codes had expired.

       

      Only when I was really hasty did it accept the code... as if it was only valid for a few seconds. But DB is installed on the computer now, everything's fine.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for updating us on this, Bleke!

         

        We're happy to see that your issue is resolved and if you need anything else, please let us know.

         

        Have a great weekend!