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Forum Discussion
Can't sign in - desktop app giving "Request cannot be processed" error when inputting one time code
I'm trying to access my account from another computer. When I try to log in Dropbox sends a one-time verification code which I enter into the text field and click on 'send code', then Dropbox goes on to say 'Request cannot be processed'. I click on the 'send code' button again and Dropbox says 'invalid code'.
I have tried several times, requesting new codes, and I'm quite positive that I entered the correct code every time.
What else can I try?
Hey Bleke, sorry to hear you're having issues with this.
Can you please try rebooting your computer and try again?
If you have an antivirus or firewall running, you can also disable them temporarily to see if that improves matters.
Should the issue persist, please send me a screenshot of the error you get so that we can have a visual too.
Thanks!
- Walter
Dropbox Staff
Hey Bleke, sorry to hear you're having issues with this.
Can you please try rebooting your computer and try again?
If you have an antivirus or firewall running, you can also disable them temporarily to see if that improves matters.
Should the issue persist, please send me a screenshot of the error you get so that we can have a visual too.
Thanks!
Thanks! After restarting the computer I didn't get the 'request couldn't be processed' message but it still said that the codes had expired.
Only when I was really hasty did it accept the code... as if it was only valid for a few seconds. But DB is installed on the computer now, everything's fine.
