You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JS68's avatar
JS68
New member | Level 2
3 years ago

Can I retrieve a deleted account?

A family member shared with me a link to his dropbox account and I was able to copy from it some very old and sentimental photos I did not know existed.  Unfortunately my computer has crashed and I've lost my copies and now the link to the dropbox no longer works.  Sadly the family member has passed away - am I right in thinking the account will have been deleted due to inactivity?  Is there any way at all I can get it back?  

Account Access
Security
  • Mark's avatar
    Mark
    3 years ago

    Hi JS68 

    Sorry to hear about your loss.

    And no, I'm afraid inactive accounts are removed and not recoverable 😞

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi JS68 

    Sorry to hear about your loss.

    And no, I'm afraid inactive accounts are removed and not recoverable 😞

    • JS68's avatar
      JS68
      New member | Level 2
      3 years ago

      Thank you Mark. I thought this would probably be the case but I was holding onto some fragment of hope.  

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!