We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

JS68's avatar
JS68
New member | Level 2
3 years ago

Can I retrieve a deleted account?

A family member shared with me a link to his dropbox account and I was able to copy from it some very old and sentimental photos I did not know existed.  Unfortunately my computer has crashed and I'v...
Account Access
Security
  • Mark's avatar
    Mark
    3 years ago

    Hi JS68 

    Sorry to hear about your loss.

    And no, I'm afraid inactive accounts are removed and not recoverable 😞

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi JS68 

Sorry to hear about your loss.

And no, I'm afraid inactive accounts are removed and not recoverable 😞

  • JS68's avatar
    JS68
    New member | Level 2
    3 years ago

    Thank you Mark. I thought this would probably be the case but I was holding onto some fragment of hope.  

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!