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Forum Discussion

BMCBret's avatar
BMCBret
New member | Level 2
7 years ago

A member is not receiving our invitation

I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Security
Team admin
  • BMCBret's avatar
    BMCBret
    7 years ago

    Items checked: Spam folder / Deleted items / Corporate firewall blacklist

     

    This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.

     

    The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.

     

    Thanks everyone.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hello Seema; I'm sorry to hear you're having issues with onboarding a member onto your team.

As this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information).

Take a look at your inbox and we'll pick this up from there. 

Thanks in advance Shassan!

Mark: Thanks for helping keep our Community neat :wink:

VBICT's avatar
VBICT
New member | Level 2
6 years ago

We have the same problem. Invited a new member but the email never arrives.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey VBICT, welcome to the Dropbox Community!

    If you're trying to invite the user to a Business team and you're the team admin, you can try sending the invitation once more by:

    1. Logging in to the Members tab in the Admin Console.
    2. Click on the gear to the right of the member you'd like to invite.
    3. Select Resend invite from the drop-down menu.

    From there, ask the user to check their spam and filtered email.

    Also, check if there's a proxy, VPN, firewall, security app, or even ISP/router that could be hindering traffic to these Dropbox domains?

    Let us know of any updates!

    • ahildreth's avatar
      ahildreth
      New member | Level 2
      6 years ago

      I'm having this problem as well. I have created 2 different email addresses within Office 365 and neither is receiving the invite, even on multiple attempted resends. What's going on here?

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey ahildreth, thanks for checking in with us.

        If you're referring to the Microsoft Office for Dropbox integration, I'd recommend checking out this article which gives some helpful info. 

        If you have any other questions or you'd like any help, could you let us know some additional info, such as:

        • Are you trying to share individual files or folders from the Dropbox website? 
        • Are you getting any errors? If so, could you send us a screenshot (without any sensitive info)?

        Keep us posted!

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