You could have her check her spam folder as well since you're sure about the email address you use BMCBret!
\nKeep us posted!
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Please advise
Seema
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-11-01T04:13:28.166-07:00","lastPublishTime":"2019-11-01T04:13:28.166-07:00","metrics":{"__typename":"MessageMetrics","views":13625},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:289529/message:375774","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:290815":{"__typename":"ModerationData","id":"moderation_data:290815","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:290815":{"__typename":"AcceptedSolutionMessage","uid":290815,"id":"message:290815","revisionNum":1,"author":{"__ref":"User:user:754479"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumTopicMessage:message:289529"},"conversation":{"__ref":"Conversation:conversation:289529"},"subject":"Re: A member is not receiving our invitation","moderationData":{"__ref":"ModerationData:moderation_data:290815"},"body":"Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
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\n\n
Happy Monday!
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Thanks
Seema
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\nAs this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information).
\nTake a look at your inbox and we'll pick this up from there.
\nThanks in advance Shassan!
\nMark: Thanks for helping keep our Community neat :wink:
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"77","kudosSumWeight":0,"repliesCount":6,"postTime":"2019-11-25T06:09:46.245-08:00","lastPublishTime":"2019-11-25T06:09:46.245-08:00","metrics":{"__typename":"MessageMetrics","views":13098},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:289529/message:380658","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1292733":{"__typename":"User","id":"user:1292733","uid":1292733,"login":"Raffo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-24T08:48:51.079-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1292733"},"ModerationData:moderation_data:413811":{"__typename":"ModerationData","id":"moderation_data:413811","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1046397":{"__typename":"User","id":"user:1046397","uid":1046397,"login":"AKUK","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-03-19T09:56:17.524-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1046397"},"ForumReplyMessage:message:413811":{"__typename":"ForumReplyMessage","uid":413811,"id":"message:413811","revisionNum":1,"author":{"__ref":"User:user:1292733"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumTopicMessage:message:289529"},"conversation":{"__ref":"Conversation:conversation:289529"},"subject":"Re: A member is not receiving our invitation","moderationData":{"__ref":"ModerationData:moderation_data:413811"},"body":"Hello,
I have the same issue. I did not received a new invitation (nothing in the spam anymore).
How I can solve this issue?
Thanks,
Raffaele
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"157","kudosSumWeight":0,"postTime":"2020-04-24T08:50:59.537-07:00","lastPublishTime":"2020-04-24T08:50:59.537-07:00","metrics":{"__typename":"MessageMetrics","views":2518},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:289529/message:413811","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDQyNTgyNyw0MjU4Mjc","node":{"__ref":"ForumReplyMessage:message:425827"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:425827":{"__typename":"ModerationData","id":"moderation_data:425827","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:425827":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1046397"},"id":"message:425827","revisionNum":1,"uid":425827,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumReplyMessage:message:413811"},"conversation":{"__ref":"Conversation:conversation:289529"},"subject":"Re: A member is not receiving our invitation","moderationData":{"__ref":"ModerationData:moderation_data:425827"},"body":"I have had the same issue before, and again today, with a new Office 365 mailbox. I just spoke to Dropbox for Business support who fixed it:
Dropbox Business Support wrote:It seems that this user was added to our Email Suppression list due to a filtered hard bounce-back from their email inbox. I have removed the user from the Email Suppression List, and you should be able to resend the invite at this point. One suggestion would be to have the user add no-reply@dropbox.com as an email contact to make sure that the invite (as well as future emails) are delivered properly.
Maybe the invite was sent before the mailbox was fully provisioned so caused a bounceback therefore Dropbox put it on this suppression list?
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I suggest Dropbox consider changing how they handle these messages. In the meanwhile, users having this problem should look for the issue in their spam system.
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