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bi3mw's avatar
bi3mw
Helpful | Level 6
2 years ago

The web page does not open when one click on the icon.

Hello,
I have the problem as described. The Dropbox web page does not open when clicking on the icon at the top of the desktop menu bar ( selection option ).

 

My browser: Firefox 115.2.1esr (64-bit)
Operating system: Ubuntu 20.04 LTS

 

It should be noted that it worked at the beginning and then suddenly no longer.

-bi3mw-

Desktop
Linux
Web
  • bi3mw's avatar
    bi3mw
    2 years ago

    I have changed the default browser to Google Chrome as a test. With this setting, Dropbox works. So there seems to be a problem with Firefox ESR.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Which icon?

     

    It wouldnt usually open when you click on Dropbox (that opens a pop up menu), you need to then click on the browser icon for a web page to appear. 

    • bi3mw's avatar
      bi3mw
      Helpful | Level 6
      2 years ago

      Yes, I mean the pop-up menu ( Dropbox start Website / German ). Nothing happens when I click on it.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi bi3mw! Can you send a screenshot of the exact icon you’re clicking at, so that we may have a visual? 

         

        Besides that, are you having any issues when accessing the Dropbox website directly from your Firefox browser (without going through the desktop app first)?

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