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Forum Discussion
I have two accounts and didn't realize until recently - how can I contact support to resolve this?
I have two emails connected to one Dropbox however I seem to have been paying for two separate Dropbox accounts for years. I didn't realise until recently. I have tried every way possible to contact ...
I managed to chat to an agent by going through sales.
Unbeknownst to me I had two accounts with almost identical files in each. The solution is to transfer everything into one account and delete the other.
Mark
Super User II
Super User IIAll support is at www.dropbox.com/support - but you need to make sure you are doing it via one of the accounts logged in that is paid.
No joy. I don't see any support options.
- Mark
That means you are logging in using an account which you arent paying for - i.e. you have multiple accounts. You can also confirm this via www.dropbox.com/account/plan.
You can either try and work out which ones you are paying for and log in to those (consider using the credit card look up tool: https://help.dropbox.com/billing/find-credit-card-charge) or log a ticket via www.dropbox.com/support while not logged in, even to here. Its often easier to use an incognito window to do this.
I managed to chat to an agent by going through sales.
Unbeknownst to me I had two accounts with almost identical files in each. The solution is to transfer everything into one account and delete the other.
