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Forum Discussion
How to change my email address when the email is no longer active?
I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say they are and when you do find the right tab there is no 'edit' button thereby making it impossible. I am using a desktop Mac.
Thanks Hannah,
Never got to that page and I seem to have sorted it thanks.
Martyn
- Hannah
Dropbox Staff
Happy to see that helped, Martyn!
If you need anything else, make sure to let us know.
Have a great day!
- I have the same problem there's definitely is not an edit button to change the email and I can't login from this page because I no longer have access to the email I've had drop box for years and my phone number has changed so I have no way of verifying the email address.
- Walter
Hey James b124, sorry to hear you're having issues with this.
So, just to make sure I got this right, you can't see an edit option when accessing your Dropbox account's settings online?
Also, can you clarify if you're logged into the account on any of your devices?
- Hi, I have a similar problem but can't find any edit button. Instead it us written "verify your email address", which I can't do anymore since my email adress us no longer valid.
So how can I change the email address associated to my Dropbox account?- Mark
Super User II
Oliefan wrote:
Hi, I have a similar problem but can't find any edit button. Instead it us written "verify your email address", which I can't do anymore since my email adress us no longer valid.
So how can I change the email address associated to my Dropbox account?The easiest thing to do is set up a new account. You almost certainly wont be able to I'm afraid.
I'd also suggest downloading everything urgently to make sure you have a copy as if you get logged out you MAY find you cannot regain access.
- How do I change the email address associated with my account please as I no longer have access to the old one.
