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Forum Discussion
Desktop app on Mac crashes when trying to link a second account
Hi
I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started.
After I left the beta, I could no longer add a second account to the desktop app. I tried adding the Personal account then adding the Business acount. I tried adding the Business account, then adding the Personal account. When I add the second account, Dropbox crashes and it doesn't login. So I went back to the beta to see if that made a difference and it hasn't. So now I'm stuck with only my Business account in the beta
Is there anyway to fully reset Dropbox on the computer to fix this?
thanks
Paul
all sorted. turns out i had been downloading the beta. needed to untick the Early Access
I unlinked my personal account and relinked it on the web, but it didn't help
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, PLPL.
Can you hover over your Dropbox icon and let me know the current sync status and version of the app?
Are you getting some kind of error message when the app crashes?
Let me know and we'll go from there.
Up to date
197.3.7490
No error message.
It creates Dropbox-Personal, then crashes and restarts. when it restarts the personal account is still logged out and it deletes the Dropbox-Personal folder
MacOS 13.6.6
Macbook Pro 14" 2023 - Apple M2 Max
Hi, I'm on a Mac desktop running Sonoma 14.4.1. I had enormous problems when I tried to convert to the new File Provider version of Dropbox so I've restored to a Time Machine backup of my Mac from last week. Now when I use the desktop Dropbox app, I am unable to switch between my two linked accounts. They are linked in the web-based interface, and on my separate laptop, they're linked and I can easily switch between them in the desktop app.
But on my regular desktop Mac, the switching won't work. I see the secondary account in the drop-down menu under "Switch Accounts." If I choose to switch to that account, it makes me sign in to the linked account - each and every time - but then it just leaves me in the original account. And the dropbox folder for the linked account won't sync any files, and doesn't have the special icon for a dropbox folder.
I have already uninstalled and reinstalled the Dropbox app multiple times, to no avail. (So far this is the only advice I have gotten from the Dropbox support team, who took 2 days to reply to my query.) If anyone can help, I would appreciate it!
- Nancy
Sorry to hear you’re having the same issue, goodmangames. Just to clarify, did you manage to update your desktop Mac device to File Provider in the end, and then this issue started?
What if you quit the Dropbox app now, restart your computer, and then relaunch the app again? Can you share with me the app version it’s running?
I’d also like to know the ticket number of your support request.
Thanks for the reply. I am also using v197.4.7571. I was never able to get File Provider to work so I am running it on the "non-File Provider" implementation. The problems occur now even without File Provider. I've tried quitting the dropbox app and restarting multiple times. It doesn't help. My ticket number is 23650568. They took 2 days to reply and all they recommended was to delete the app and reinstall it - which I have done multiple times.
