You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can I change the sender name when sending over a signature request?
When I send documents to get e-signed, the recipients get an email that shows the sender name as just my first name, with all lower case letters. How do I change this? (It's my work account, so looks really unprofessional!). I've gone into settings and there it lists my full name, with proper capitalizations.
- Walter
Dropbox Staff
Hey xyz2023 - sorry to hear about this.
When you say it's your work account, could you clarify what plan you're on at the moment?
Could you maybe send us a screenshot of how it looks like so that we can have a visual too?
Also, are you using the Dropbox Sign product to send your docs for signatures or a 3rd party app/app integration?
Any additional information is more than welcome!
Hi! Yes, I'm using DropBox Sign (no 3rd party) - it's the free version. I sent out a request for signature to a client and the email they received had only my first name in all lower case as the sender. But when I look in my settings, my full name is listed, with proper caps. (Sorry, I can't really send a screenshot b/c it has confidential client info on it?)
It may be pulling my first name in lower case from my email address (my email is firstname@company etc)...? But not sure why only that would show up as the sender? (It's not showing the whole email address, which would at least be better!)
- Is there a solution for this issue? In my case, it uses my email address as my name and then repeats the email address. It looks unprofessional.
