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Forum Discussion

EbbiKoko's avatar
EbbiKoko
Helpful | Level 5
9 months ago

My eSignature requests are failing to send

Hi

 

I prepped an eSignature request, sent it, got the green message to say it had sent.  Nothing came through to signers.

 

Went back to the dashboard and it is there, but when I click on the pending signers section, this comes up, with no explanation as to why?

 

I have tried to duplicate, recreate and send again, but the same thing happens.  When I go into the preview screen, I can only see the original document and nothing of the signature request boxes I added. HELP!!!

 

Dropbox Sign
Error Messages
  • Hannah's avatar
    Hannah
    9 months ago

    Thanks, EbbiKoko!

     

    Can you try to send your requests from a different browser or a private browsing window, to see if that makes any difference?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey EbbiKoko, thanks for reaching out to the Dropbox Community.

     

    Are you trying to send these requests through Dropbox or while signed in to a Dropbox Sign account?

     

    If it's through Dropbox, what kind of plan are you currently on?

     

    Let me know and we'll go from there.

    • EbbiKoko's avatar
      EbbiKoko
      Helpful | Level 5
      9 months ago
      Hi @hannah, thanks for reaching out.

      The issue is on Dropbox sign - free plan

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks, EbbiKoko!

         

        Can you try to send your requests from a different browser or a private browsing window, to see if that makes any difference?

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