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Forum Discussion

Paulo Cotta's avatar
Paulo Cotta
Explorer | Level 3
10 months ago

Send Signature in PNG

I'm sending a PNG file (transparent background) with my signature, but dropbox is disregarding the transparency of the file

Preview
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Paulo Cotta - sorry to hear you're having issues with this.

     

    Could you send us a screenshot so that we can have a visual too?

     

    Also, did you try clearing your browser's cache or using another browser since you first noticed this?

     

    Keep me posted, Paulo. 

    • Paulo Cotta's avatar
      Paulo Cotta
      Explorer | Level 3
      10 months ago


      See that it wasn't like a transparent background. He highlighted that the image is in PNG with a transparent background.
      This in Chrome

       

      _In the Edge browser the behavior is the same

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the screenshot Paulo Cotta 

         

        Can you also walk me through the steps you take to upload and share this file as well? 

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