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Forum Discussion
Dropbox Sign: Rotating signature boxes
Uploading a PDF with both landscape and portrait images, and using Dropbox Sign….When I am configuring "Signature Boxes", “Date/Initial" boxes etc in Dropbox Sign, it seems that i cannot rotate the signature boxes in PDF’s that contain both landscape and portrait images. And they all default to vertical not horizontal.
Note: It absolutely allows me to rotate in “ME- SIGN NOW” instances with a rotating button (while i'm configuring the signature locations), but when i try to stretch/resize the box while i'm configuring the signature locations, however for other signature clients to sign, its not very cooperative.
Seems like im missing something bc, Im unlikely to be the only person with this challenge.
Hey all, I'm the engineering lead for the involved team.
I'm really sorry about the frustration this has caused. It really is a bit of a tricky problem for us to solve on or end — PDFs are hard! — but we have been working on it, and I understand how critical a timely fix would have been for many of you.
My team was able to reproduce the issues noted in this thread by a few PDFs provided to us by our Support team that displayed the errant behavior. We used these to help validate our work and now, using these files, we see fields oriented as expected.
A couple of weeks ago, we released a patch which should reconcile the conflict between field rotation and PDF orientation.
Fields should now be oriented relative to the top of the file viewer, and not based on the underlying PDF encoding. If you rotate a document in the viewer, any fields you've added will be cleared so that field orientation will be correct to the new orientation. You'll get a warning before this happens, so you can go cancel the action if you need to.
If you are still seeing fields oriented the wrong way, could you please share a sample PDF with our Support team (dropbox.com/support) so that we can take another look and make sure we didn't miss an edge case? Just make sure the file doesn't contain any private or sensitive information.
Rest assured, my team does really care, but like with many companies we have a number of other priorities we need to juggle as well, and we're all doing our best.
- DbxNate
Dropbox Staff
Hey all, I'm the engineering lead for the involved team.
I'm really sorry about the frustration this has caused. It really is a bit of a tricky problem for us to solve on or end — PDFs are hard! — but we have been working on it, and I understand how critical a timely fix would have been for many of you.
My team was able to reproduce the issues noted in this thread by a few PDFs provided to us by our Support team that displayed the errant behavior. We used these to help validate our work and now, using these files, we see fields oriented as expected.
A couple of weeks ago, we released a patch which should reconcile the conflict between field rotation and PDF orientation.
Fields should now be oriented relative to the top of the file viewer, and not based on the underlying PDF encoding. If you rotate a document in the viewer, any fields you've added will be cleared so that field orientation will be correct to the new orientation. You'll get a warning before this happens, so you can go cancel the action if you need to.
If you are still seeing fields oriented the wrong way, could you please share a sample PDF with our Support team (dropbox.com/support) so that we can take another look and make sure we didn't miss an edge case? Just make sure the file doesn't contain any private or sensitive information.
Rest assured, my team does really care, but like with many companies we have a number of other priorities we need to juggle as well, and we're all doing our best.
Thank you
It now works again for me. Thank you!!!
I am still having problems with Dropbox saving pdf's with the signatures vertically instead of horizontally on documents I've signed. I checked the original signature file, and it is horizontal. When it saved a pdf, Dropbox even took another person's signature already added into the pdf and rotated that signature, as well as mine, which was added through Dropbox. I'm trying to send a copy to Support, but can't figure out how. It says I have upgraded support, but then it won't let me contact support. Can someone help me figure this out? Otherwise I may need to cancel my upgraded Dropbox and find another signing service to use.
- Jay
Hi cjvoltz415, what options do you see when you access this page while logged into your account?
Do we have an update on this request @Dropbox? This is very inconvenient for me and my business. I am in the highest peak of tax season and I cannot send clients simple engagement letters to sign, meaning I cannot start tax-prep work until this is fixed. This needs to be a #1 priority for the team.
- Nancy
Hi everyone! After checking this with the team, I’m afraid we don’t have any solid updates for the time being. However, rest assured that our team’s actively working on this to find the best possible solution.
This should be elevated to the highest level. I'm sure you are many customers are as frustrated as I am.
- Hannah
Hey jaychicago, thanks for bringing this to our attention.
Do you see the same behavior when you try from different browsers or private browsing/incognito?
Keep me posted.
I just tried in Chrome, Safari, and Duck Duck Go, and all serve up the Signature box vertically, and not horizontally. Again, the “ME-Sign Now” has the curved arrow so i can rotate the box. But not the other signer "signature/other boxes" I drag on top of the document.
- Hannah
Thanks for the additional info, jaychicago.
Can you check if your browsers are on the most updated version?
Also, do you confirm that trying from a private browsing/incognito window doesn't help?
If not, make sure to clear your browser's cache as well and then try again.
I have the same problem - the intractable upside down signature box, with no way to correct. I can't send this to a client - their signature would be vertical
Same problem here. I just dropped my Acrobat subscription when I realized Dropbox has signature capabilities. Disappointed now that this simple bug in Dropbox is rendering it useless. I can't send a high-dollar proposal with sideways initial boxes. A fix for this would be great.
Beyond frustrated. Signature block comes in rotated to documents. If I rotate the whole document moves. Cannot get signature block to orientate correctly. Yes I've checked my browser, I've cleared cache, I've read so many folks with the same issue. This should be a quick user friendly option. I too gave up my Adobe, sadly it was functional. I prefer Dropbox but need this issue addressed as soon as possible. Anyone have fix to this problem
I'm having the same problem. I can't send this to a client because the signature field is coming up vertical.
I'm having the same issue... four months after you flagged the issue with Dropbox. Incredibly frustrating and it's an absolute joke that this still hasn't been fixed.
Bye bye Dropbox, nice knowing you 👋
First time using Dropbox sign, the document needs a signature and a date I place them and after sending it for signature the received document for some reason has the signature and date moved to the right side of the page and is rotated 90° to the right. I can't even test it again and do something else to see what went wrong because I'm a free member and only have 1 signature left.
- Hannah
Hey Jonathanrm1, sorry to see you're having this issue.
This is an issue that our team is actually aware of and currently working on a solution.
I moved your post to the relevant thread, so you'll get an email when there's an update from the team.
I hope this helps.
Can we get an update on progress, the 'team' have been looking into this for weeks. Something that should be a relatively simple fix, considering it worked correctly previously. Some needs their head wobbled
