We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Sanjs's avatar
Sanjs
Helpful | Level 6
12 months ago

Date format in signatures is different to settings

Hi,

I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December).

 

In our Dropbox settings, I have the date set to "DD/MM/YYYY". (Language is English-UK). This all works fine and is reflected everywhere as it should.

 

I'm now trying to set up my first Signature request. When I drag the Date box (for the date someone signs) onto the document page, it is tagged as the format "MM/DD/YYYY". I cannot use this format.

 

So my question is:

  1. Is this just a picture to represent a date (like a squiggle is for a signature), but not actually the format that will be used? or,
  2. If it is actually the format that will be used, how do I change it?

 

Unfortunately I cannot test question 1 above as to how the date actually is displayed as I only have 3 signatures requests included until December and can't afford to waste them!

 

  • Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Sanjs, thanks for bringing this to our attention.

     

    Just for clarification, are you currently using Dropbox Sign, or are you accessing this via the Signatures tab on your account?

     

    This will help me to assist further!

    • Sanjs's avatar
      Sanjs
      Helpful | Level 6

      Hi Jay,

      Via the Signatures tab on our account.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!