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Paulo Cotta's avatar
Paulo Cotta
Explorer | Level 3
9 months ago

Send Signature in PNG

I'm sending a PNG file (transparent background) with my signature, but dropbox is disregarding the transparency of the file
Preview
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Paulo Cotta - sorry to hear you're having issues with this.

 

Could you send us a screenshot so that we can have a visual too?

 

Also, did you try clearing your browser's cache or using another browser since you first noticed this?

 

Keep me posted, Paulo. 

  • Paulo Cotta's avatar
    Paulo Cotta
    Explorer | Level 3
    9 months ago


    See that it wasn't like a transparent background. He highlighted that the image is in PNG with a transparent background.
    This in Chrome

     

    _In the Edge browser the behavior is the same

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks for the screenshot Paulo Cotta 

       

      Can you also walk me through the steps you take to upload and share this file as well? 

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