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Forum Discussion

Paulo Cotta's avatar
Paulo Cotta
Explorer | Level 3
10 months ago

Send Signature in PNG

I'm sending a PNG file (transparent background) with my signature, but dropbox is disregarding the transparency of the file
Preview
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Paulo Cotta - sorry to hear you're having issues with this.

 

Could you send us a screenshot so that we can have a visual too?

 

Also, did you try clearing your browser's cache or using another browser since you first noticed this?

 

Keep me posted, Paulo. 

  • Paulo Cotta's avatar
    Paulo Cotta
    Explorer | Level 3
    10 months ago


    See that it wasn't like a transparent background. He highlighted that the image is in PNG with a transparent background.
    This in Chrome

     

    _In the Edge browser the behavior is the same

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for the screenshot Paulo Cotta 

       

      Can you also walk me through the steps you take to upload and share this file as well? 

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