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Forum Discussion
Account ownership transfer
Hi community, I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a f...
Thanks my friend, is there any email address I can write to or any website for me to submit another ticket?
maher1982
Super User
Super UserVisit the official Dropbox Support page at https://www.dropbox.com/support.
However, please note that it's uncertain whether they will accept your credit card proof and provide assistance in your specific situation. Nevertheless, it's worth giving it a try.
- maher1982
But can't you simply contact the former employee and request him/her to change the email associated with the Dropbox account from his personal email to the official association email?
That is not an option unfortunately.
- Megan
Dropbox Staff
Hey DamienFA, let's jump right into this!
Do you have access to the email address linked to the former employee's Dropbox account?If not, then we can definitely help you cancel the plan, but not gain access, I'm afraid. We need a back-and-fourth from the email address linked to the Dropbox account in order to confirm the identify, and help you access the account itself.
Keep me posted, and we'll take it from there!
