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Forum Discussion
Accidentally Merged my personal Drop Box with Business Account
I had a personal dropbox that I accidentally merge with a business account by using the same email. How can I get my personal dropbox back with the email and content that is now associated with business dropbox login.
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
I have the same problem.
A client of mine invited me to a shared folder - but they use a Business account - and without any warnings my private account was merged into their business account and I no longer have control.
The fact that this can happen is simply unbelievable. A business account shares with a non-business accounts = merging.
Come on DB this is not great design work...
And how to get help? Contact the support which is only available through a form and you don't even get a notification on whether the ticket is received.
Everyone understands that they 'chose' this - the complaint is that it's far too easy to make a near-catastrophic mistake. Like others here, I've just handed over my entire 100GB Dropbox history to a bunch of people I hardly know. Every confidential file from all previous clients, now controlled by a new client. With one erroneous click.
We make mistakes - we should be able to resolve them quickly.
Rich,
You're correct that my client invited me to Their DB business.
BUT!
1) The client didn't know the consequences of inviting me - they just wanted to share a folder
2) The email states NO information at all about what the potential consequence could be - e.g. "please note that..."
I cannot believe that this way is the intended one, once the design was made. There must be several issues similar to mine where people accidentally loose control. I find it strange that there is not thought of a much simpler model where the owner of the DB which is invited can CHOOSE to merge or not - instead of this just happens automatically.
I cannot disconnect my personal account fromaclients team folder I acidently joined, how can you allow this to happen??? so many posts with the same thing. I have private folders with lots of other clients in my personal dropbox the admin can now look through!
Unbelivable you can make this so easy, the invite is confusing it says join with your existing account or create a new one, why would I want a new account? I presumed the admin sent me a shared folder like all the others I share with.
I now have to ask this new client to delete me so I can get my account back..this is very bad design. Fortunatly the new client seems nice I hope she can delete my mebership and my account returns to what it was.
- Jane
Dropbox Staff
Hey
I understand that this may be frustrating to you, I'm here to follow-up on your request though!This just happened to me to and it is beyond unacceptable. I have been paying my $9.99 a month for years and I do this not because there are no other alternatives but because I feel safe with the dropbox system. I no longer feel safe. I will definately move my business to another service now.
Rich I don't know if you are a Dropbox employee, but this isn't a user issue it a design issue!
Got my problem sorted pretty easily once I got to speak to someone, which wasn't that easy either at the time, and all my files were fine! Just a bit scary!
Jerry
- Rich
Super User II
I find it strange that there is not thought of a much simpler model where the owner of the DB which is invited can CHOOSE to merge or not - instead of this just happens automatically.
When you accept the invitation with an existing account, you're given a choice of moving your personal files to a new account or merging them into the business account.
This has just happened to me!!!!!!
How do I get this resolved?
Hey Guys,
My Personal Account was Merged into my Companies Business account not by accident, this is what was suggested to me. I had 10G of Storage personally. Can you reinstate my personal account please?
Thank you.
Jerry- Rich
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
- Rich
The team admin for the business account needs to contact Dropbox Support for this. If the team admin were to remove your account from the team now, it would simply be deleted.
