You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Upgrade went to the wrong account
Hello! My Dropbox today was connected to the work computer. So my boss payed for the Dropbox Plus plan, as he thought that was for his Dropbox. We have called the bank and they had cancelled the paym...
Mark
Super User II
Super User IIYou may wish to get your boss to contact Dropbox correctly - because if not he risks the charge being reinstated by the bank when its queried with Dropbox. As long as he legitimately gave Dropbox the bank info the charge is correct, change of mind does not constitute a reason for a card chargeback. It also risks all his account and data being permanently removed, without warning, and unrecoverably.
He will need to do it via the upgraded account at www.dropbox.com/support you cannot do it for him.
- Can I contact Dropbox somewhere via e-Mail and send payment confirmation?
- Mark
No, all support has to be via the link given and from the account it relates to.
