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Forum Discussion
"Something went wrong" error when accessing my app on my MacBook.
Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :
"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."
The status page doesn't mention anything, and it is the first time this happens to me. Can someone help? Dropbox has been a smooth ride until now, and I have a lot of things on it. If this isn't sorted I will cancel my account and stop using the site.
Thanks in advance!
Louis.
Louis Clerc and Welshi23
Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!
- Megan
Dropbox Staff
Hi Louis Clerc, let's jump right into this!
Would you be able to send me a screenshot, in order for me to have a visual of this, please?
Have you tried logging out of the app, and the sign back in?
Keep me posted, and we'll take it from there!
Hi,
Haven't tried to log out/log in, I will do it. Here is a screenshot.
Cheers,
Louis.
Hi,
I logged out and in again, and the same message showed up.
Dropbox seems to work normally on my phone though. Thanks in advance for your help.
Cheers,
Louis.
I have the same problem can anybody help please i have deleted 90% of files changed password logged in and out
I have the same problem, I am paying for a very expensive account and I cannot open any file on my imac but I can open files on my phone app. Please help Dropbox team!!!
This is very urgent!!! I need access to my files now and all I get is ...
Error
Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home. and a pink target. Last week I only got this message when I tried to enlarge images but I could still see them in the grid-this week I cant even see them in a grid. Please help
- Jay
Hi EdainOD1967, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
