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Forum Discussion

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
5 months ago

"Something went wrong" error when accessing my app on my MacBook.

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :   "Something went wrong. Don`t worry, your files are still safe and the ...
Desktop
Mac
  • BenDBX's avatar
    BenDBX
    4 months ago

    Louis Clerc and Welshi23

     

    Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4

Hi,

 

Haven't tried to log out/log in, I will do it. Here is a screenshot.

Cheers,

Louis.

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
5 months ago

Hi,

 

I logged out and in again, and the same message showed up. 

 

Dropbox seems to work normally on my phone though. Thanks in advance for your help.

 

Cheers,

Louis.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for the info Louis Clerc & Welshi23!

     

    Since it seems this info is coming when you access your account online, would you mind clearing the cache of your browser too, and trying again? 

     

    Also, do you notice the same behavior when you access our website using a different browser? 

    • Louis Clerc's avatar
      Louis Clerc
      Explorer | Level 4
      5 months ago

       

      Hi,

      Cleaned the cache, but to no avail. The message is still there and blocks access to the files. I don't have any other browser I would use with this computer. 

       

      Cheers,

      Louis.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey Louis Clerc, one more thing: would you mind checking and making sure you're also using the latest update on your current browser?

      • Louis Clerc's avatar
        Louis Clerc
        Explorer | Level 4
        5 months ago

        Hi,

         

        I am using the latest version of safari, yes. 

         

        Cheers,

        Louis.

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