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Forum Discussion
Wrong Date of Birth
Hello I have wrongly entered my date of birth today what should i do?
- Walter
Dropbox Staff
Hey Muhammad Mohsin - sorry to hear about this.
I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details.
If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service and the account will then be made inaccessible and deleted.
You can see this page for more information.If this was indeed a mistake and you'd like to correct this, please let us know if it would be OK for us to reach out via email.
Thanks!
i have the same problem, and don't know what to do
there is no one I can contact on this website for support
Hi Walter
I have the same problem. Entered the wrong age. What shall I do? Please help
I am facing the same issue too. I need help!
I wrongly key in birthday date. How to change it back because notification pop up to delete the account within 48 hours
Hello I have wrongly entered my date of birth today what should I do? I need some help I dont want to lose my account
- Nancy
Hey gquintero, and thanks for posting on our Community!
If I get this right, you inserted the wrong date of birth while setting up your Family account, correct?
If that’s the case, I can open a ticket for you, so that we can have a closer look.
Let me know if that’s alright with you.
yes please
Hello,
I mange our family plan and was adding my son who is 14. I read the age requirements, and it is 13 in America.
Problem is, I am in Hong Kong and he goes to school in America. I presume based on my ISP, his account has been locked. Nowhere in the set up of his account did it ask for residential address.
Thanks in advance, flyingcow
Hi, there dropbox!
I, recently have entered the wrong birth year when accepting an invitation for Dropbox. I have until 4/8/2022 until account gets locked out. How can i fix this matter as the contents in the Dropbox is for works. Please help!!
I got the same problem and i need my acces quickly. How can i share u evidence ?
I accidentally entered my birth year wrong when upgrading my drop box. ow my profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone.
- Megan
Hi Anna Doucette, how are you today?
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks!
Hi,
I also have the same problem. I used the wrong date of birth and can't find any info on the website to correct this.
Could you please advice?
regards,
Pieter AD broder DOT be
I entered the wrong date of birth, how can i reach support to fix the problem. Cant find any email or support contact.
- Yes! Thank you so much for your help!
- Rich
Super User II
tchibace wrote:
I entered the wrong date of birth, how can i reach support to fix the problem. Cant find any email or support contact.
From here: https://help.dropbox.com/account-settings/dropbox-family-age-requirements
What if I entered the wrong date of birth?
If you entered your date of birth incorrectly:
- Contact Dropbox support within 30 days to have your account reactivated.
- Our support team will ask you to provide proof of your date of birth.
- After your information is verified, you’ll be notified through email when your account has been reactivated.
Thank you for your help! I am a basic user, so if i am not mistaken i cant get support via email. Sadly the content you linked does not helped me, because i need to get in touch with support, but with my basic account the only way is chatbot (cant help) or community. It would be nice if i can get a direct link or email so I can prove my valid date of birth. Thank you for your help!
Hello,
While upgrading the account on the payment page, I entered the card issued date at the place of date of birth, and the account was blocked. Since the account type is basic, I don't have access to any of the services. I tried to raise a ticket with the number "Ticket #21024000," and still no progress. I use this account for work, and I can't have it blocked for any instance. I could find no direct email ID or phone number to contact Dropbox. Are there any faster means to solve this matter?
- Hannah
Thanks for reaching out to us, melvinkjames.
I have added your comments in the ticket you gave us and raised its priority, so a member of our team will be replying to you the soonest possible.
Let me know if you have any questions.
Hello!
I accidentally but in the wrong birth date. How can I change it?
- Megan
Hey Liimpuit CNC, sorry to hear about this.
I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details.
If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service and the account will then be made inaccessible and deleted.Can I send you an email, in order for us to have a closer look into this?
Let me know!
it was enterd, when we tryed to conect two dopboxes, for work purposes
I entered a wrong date of birth and will be locked out of use after 2 days, and the system prompts that I need to find a support person, but! ! ! But I can't find it at all. The experience is very unfriendly. Can someone please contact and solve the problem?
- Mark
You need to have a look at https://help.dropbox.com/account-settings/dropbox-family-age-requirements and contact Support.
I have read this article, but I can’t contact the support personnel. Do I need to contact the unlocker after my account is locked?Efficiency is too low, bad review~
I have the same problem? what can I do ?? no one can help me.
