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Forum Discussion

Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
3 years ago

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?  
Account Settings
Dropbox Family
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Muhammad Mohsin - sorry to hear about this.


I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details.


If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service and the account will then be made inaccessible and deleted.


You can see this page for more information.

 

If this was indeed a mistake and you'd like to correct this, please let us know if it would be OK for us to reach out via email.

 

Thanks! 

  • owc admin's avatar
    owc admin
    New member | Level 2
    3 years ago

    i have the same problem, and don't know what to do

    there is no one I can contact on this website for support

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi owc admin, how are you today? 

       

      I'd be more than happy to reach out via email, in order for us to look into this closer. Would that be okay?

       

      Let me know. 

  • Tamerj1's avatar
    Tamerj1
    Explorer | Level 3
    3 years ago

    Hi Walter

     

    I have the same problem. Entered the wrong age. What shall I do? Please help

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Tamerj1, happy Friday! 

       

      I just sent you an email, so we can have a look into this. Reply back to me, and we'll take it from there.

       

      Cheers!

      • Tamerj1's avatar
        Tamerj1
        Explorer | Level 3
        3 years ago

        Thank you Megan,

         

        I replied to you already. Please let me know if you need any clarification. 

         

        Best Regards,

        Tamer

  • Tender Secretary EHSB 's avatar
    Tender Secretary EHSB
    Explorer | Level 3
    3 years ago

    I am facing the same issue too. I need help! 

    • Ekar Expeditor's avatar
      Ekar Expeditor
      New member | Level 2
      3 years ago

      I wrongly key in birthday date. How to change it back because notification pop up to delete the account within 48 hours

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey guys, I hope you're both doing well!

       

      I just reached out to both of you via email, in order for us to look into this closely. 

       

      If you need anything else, let me know. 

      • Liimpuit CNC's avatar
        Liimpuit CNC
        New member | Level 2
        2 years ago

        Hello!

         

        I have the same problem please can you help me? I also have 48h befpre my account get deleted.

  • INFD's avatar
    INFD
    Explorer | Level 4
    2 years ago

    I have the same problem. Entered the wrong age. What shall I do? Please help

  • INFD's avatar
    INFD
    Explorer | Level 4
    2 years ago

    i have the same problem, and don't know what to do

    there is no one I can contact on this website for support

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey INFD, sorry to see that you're having this issue. 

       

      May we send you an email, to look into this internally?

      • INFD's avatar
        INFD
        Explorer | Level 4
        2 years ago

        I will wait for your email. I don't want to lose my work if my account is locked tomorrow

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey dreamtradey9, sorry to hear about this.

       

      I've just sent you an email to have a further look into this internally, so please have a look at your inbox and we'll take it from there. 

       

      Thanks!

  • Alfie1's avatar
    Alfie1
    New member | Level 2
    2 years ago

    I have entered the wrong date of birth and now I can not upgrade my account to get more storage 

    I read that I can send a proof of ID but I can not find an email or contact in order to do so 

    thanks 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Alfie1, thanks for reaching out to us and sorry to see you're having this issue.

       

      Can I send you an email, so we can look into this?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Bianca Leung, can I send you an email, in order for us to have a closer look into this? 

  • emilia123456's avatar
    emilia123456
    New member | Level 2
    2 years ago

    Same problem.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey emilia123456, sorry to hear about that!

       

      Have you tried the steps provided by Nancy above, in order to submit a help request to our support team about this?

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