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Forum Discussion

Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
3 years ago

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?  
Account Settings
Dropbox Family
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

I just emailed you, Eunseongkim! See you there!

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
2 years ago
Hi everyone 👋🏽

 

Jumping in here to help clarify some issues you’ve pointed out in this thread.
 
As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
 
The age requirements are: 
  • In the United States: You must be 13 or older.
  • Outside the United States: You must be 16 or older.
 
If you added the wrong date by mistake:

 

💌 Please contact support so we can manually verify your date of birth and edit it for you:
 
Tip: you can find your support entitlements here.
 
If you have access to email support:
  1. Contact Dropbox support within 30 days to have your account reactivated. 
  2. Our support team will ask you to provide proof of your date of birth. 
  3. After your information is verified, you’ll be notified through email when your account has been reactivated.
 
If you don’t have access to email support:
 
  1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

 

 
  1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
    • Birth certificate 
    • Passport (the page containing your name and date of birth)
    • Driver’s license, learner’s permit are acceptable forms of proof of age
    • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
 
 
  1. Our team will verify this info and make a change if accepted.
 
Hope this helps!
Sam 

 

 

  • makemake's avatar
    makemake
    New member | Level 2
    2 years ago

    I have the same problem. Entered the wrong age of my birth and know dropbox think I am too young. What shall I do? Please help!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to hear about this, makemake.

       

      Can we send you an email, so we can look further into this?

      • makemake's avatar
        makemake
        New member | Level 2
        2 years ago

        Yes please! Do you need anything from me?

    • Eunseongkim's avatar
      Eunseongkim
      Explorer | Level 4
      2 years ago

      makemake You should contact them early. unless your email will deactive like mine. 
      my gmail account has been deleted and the files inside is gone.... ㅠ.ㅠ

  • Bryce77's avatar
    Bryce77
    Explorer | Level 4
    12 months ago

    I have had the same issue after using Dropbox for many years. I need to confirm my correct date of birth, can the Dropbox team please assist me directly. 

     

    Thank you,

    Bryce

    • Bryce77's avatar
      Bryce77
      Explorer | Level 4
      12 months ago

      I have incorrectly entered my date of birthday when upgrading storage. I need to change this back to correct date - please can someone from the Dropbox team please assist me directly.  

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey Bryce77, I'd be more than happy to help! 

       

      We'd need to look into this internally. Would you mind if I reach out via email, in order for us to investigate?

       

      Keep me posted! 

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