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Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
3 years ago

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?  
Account Settings
Dropbox Family
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

flyingcow's avatar
flyingcow
Explorer | Level 3

Hello,

          I mange our family plan and was adding my son who is 14. I read the age requirements, and it is 13 in America. 

          Problem is, I am in Hong Kong and he goes to school in America. I presume based on my ISP, his account has been locked. Nowhere in the set up of his account did it ask for residential address.

          Thanks in advance, flyingcow

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi flyingcow, thanks for bringing this to our attention.

 

As you're the family admin, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

 

Keep me updated with any progress.

  • flyingcow's avatar
    flyingcow
    Explorer | Level 3
    2 years ago

    Thanks Jay,

                          The next basic question, how do I contact support? The is a BOT that will not transfer me and I can not find a phone number of direct email address.

                           Thanks!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey flyingcow! 

       

      Are you currently logged in to your Dropbox Family account? 

       

      If yes, you can log a ticket about this or, even chat with our support team, via this page.

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