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Forum Discussion

Mark Eby's avatar
Mark Eby
New member | Level 2
8 months ago

Update payment info (new credit card) but there is no billing there.

I have a Plus plan with 2GB and Dropbox help says to click on my initials, select settings, and then select billing. When I select settings, THERE IS NO billing on the resultant page. Have looked eve...
Billing
Dropbox Plus
Payments
Plans
scxgf's avatar
scxgf
New member | Level 2

Holy Crap!!!! I got to the PLAN page and I have a FREE account,. The Basic Account! I have been paying $120/ year to you for a FREE account of 2GB of storage and I'm using LESS than 4 GIGABITES. This is robbery, theft, misrepresentation of product sales. I need to talk to someone RIGHT NOW

  • Mark Eby's avatar
    Mark Eby
    New member | Level 2
    4 months ago

    Now I'm REALLY confused -- they are asking me to update my payment info, but the card I'm using doesn't expire until 9/25, over a year from now!

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