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Forum Discussion
Trying to contact support, but can't send the form
I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: Safari & Firefox, but neither work.
- Megan
Dropbox Staff
Hi Eckerr, I'm sorry to hear about that, let's see how I can help!
Would you like to share some additional info in regards to your case?
As for the Support form, have you also tried from an incognito tab on your current browser, while you're signed out of your Dropbox account?
Let me know more, and we'll take it from there.
I've spent days trying to get Dropbox fixed via the support team. I've never had a worse experience with a support team.
Firstly, they only operate 9am-5pm USA time Monday - Friday. This isn't ok for a digital company (I'm in Australia).
The chat/social media team don't appear to know much. I've been referred to specialists who only communicate via email and have a 72-hour turnaround. The specialist sent me some instructions that didn't work and I'm now stuck, with Dropbox not working and no support.
I've been a paid customer since 2010 and am gobsmacked that this once awesome product has declined to this level.
Hi Megan
It's ticket #21882157
Things have progressed somewhat but it's still not resolved.
My Dropbox still isn't working and I've spent days trying to get clear and timely information. The problem started when I did the recent update that moved the location of DB to CloudStorage (Mac).
I was informed yesterday that DB only provides real-time and phone support to enterprise customers.
Given the severity of the problem and it now becoming clear that DB only cares about large customers, I'm going to have to find an alternative to DB. I'm really sad about this, but I can't continue with a service that requires this much effort and angst.
