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Forum Discussion
Trying to contact support, but can't send the form
I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: S...
Megan
Dropbox Staff
Dropbox StaffHi Eckerr, thanks for your fast reply.
You mentioned you wanted to contact Support, however we don't have enough info in regards to your case. Can you let me know more?
Megan What would you like to know?
I would like to request a restitution of my subscription (as I am a resident of the EU and it's within 14 days after the purchase). I'm trying to use the contact support form to do this, but the button to submit/send the form is not working...
- Megan
Hi Eckerr, I just sent you an email, in order for us to have a closer look into this.
Reply back to me, and we'll take it from there. Cheers!
- I am having the exact same issue - again with a regund request for a pro service i will never use.
I have tried three computer and four different browsers with no luck.
Can you please help?- Nancy
Hi Ahussain89!
Did you receive any errors while submitting your ticket? If not, can you please check again your email address, including your spam folder, and let me know if you can see any ticket number perhaps?
Hi Megan, I have the same issue. When I tried the Dropbox professional version for free this morning, I received a charge of £19.99 on my credit card for a full subscription. My understanding is that the chargeback will only be made when my free trial period is over and I believe this chargeback should be refunded to me as soon as possible. But the support form can not be submitted and I tried three browsers.... Could you please also send me an email?
- Megan
Hi Zongxiao, let's jump right into this!
Since you mentioned that you chose our Dropbox Professional trial, is it possible that the charge is coming from a different Dropbox account?
If you use our self-serve look-up tool, are you able to identify that the charge is coming from the Dropbox account that you started the trial with?
Let me know more, and we'll take it from there!
Hello!
I'm unable to see the solution to this problem. I am trying to contact support via email but cannot submit the form. I have tried different browsers as well. I have all the information to complete the fields of the form.
Thank you in advance.
