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maureen skurek's avatar
maureen skurek
New member | Level 2
23 days ago

Being charged even though I cancelled

My account is being charged even though it has been canceled, and no one will talk to me to figure out the issue. Is there a number or a way to get ahold of someone. The chatbots don't help.    
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
22 days ago

Hi there maureen skurek - sorry to hear about this.

 

Could you please clarify what plan you're on at the moment and if you happen to have another Dropbox account, associated with a different email address of yours perhaps?

 

Also, when you first upgraded your account, was it through the website directly or via the app store on a mobile device?

 

Any additional information is more than welcome, Maureen. 

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