We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Eckerr's avatar
Eckerr
Explorer | Level 3
3 years ago

Trying to contact support, but can't send the form

I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: S...
Billing
cancellations
Plans
  • Megan's avatar
    Megan
    3 years ago

    Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

     

    Reply back to me, and we'll take it from there. Cheers! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Eckerr, thanks for your fast reply. 

 

You mentioned you wanted to contact Support, however we don't have enough info in regards to your case. Can you let me know more? 

  • Eckerr's avatar
    Eckerr
    Explorer | Level 3
    3 years ago

    Megan What would you like to know?

    I would like to request a restitution of my subscription (as I am a resident of the EU and it's within 14 days after the purchase). I'm trying to use the contact support form to do this, but the button to submit/send the form is not working...

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

       

      Reply back to me, and we'll take it from there. Cheers! 

      • Ahussain89's avatar
        Ahussain89
        New member | Level 2
        2 years ago
        I am having the exact same issue - again with a regund request for a pro service i will never use.

        I have tried three computer and four different browsers with no luck.

        Can you please help?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!