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Forum Discussion
Trying to contact support, but can't send the form
I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: S...
Megan What would you like to know?
I would like to request a restitution of my subscription (as I am a resident of the EU and it's within 14 days after the purchase). I'm trying to use the contact support form to do this, but the button to submit/send the form is not working...
Megan
Dropbox Staff
Dropbox StaffHi Eckerr, I just sent you an email, in order for us to have a closer look into this.
Reply back to me, and we'll take it from there. Cheers!
- I am having the exact same issue - again with a regund request for a pro service i will never use.
I have tried three computer and four different browsers with no luck.
Can you please help?- Nancy
Hi Ahussain89!
Did you receive any errors while submitting your ticket? If not, can you please check again your email address, including your spam folder, and let me know if you can see any ticket number perhaps?
I am having the same issue! Filled out form and when clicking submit nothing happens.
Hi Megan, I have the same issue. When I tried the Dropbox professional version for free this morning, I received a charge of £19.99 on my credit card for a full subscription. My understanding is that the chargeback will only be made when my free trial period is over and I believe this chargeback should be refunded to me as soon as possible. But the support form can not be submitted and I tried three browsers.... Could you please also send me an email?
- Megan
Hi Zongxiao, let's jump right into this!
Since you mentioned that you chose our Dropbox Professional trial, is it possible that the charge is coming from a different Dropbox account?
If you use our self-serve look-up tool, are you able to identify that the charge is coming from the Dropbox account that you started the trial with?
Let me know more, and we'll take it from there!
Hi Megan, thanks for your prompt reply. I found Dropbox has refunded me 19.99 this morning and now I do not have anything to report. Hope you have a lovely day.
Hello!
I'm unable to see the solution to this problem. I am trying to contact support via email but cannot submit the form. I have tried different browsers as well. I have all the information to complete the fields of the form.
Thank you in advance.
Hi I'm having several issues with my account - including not being able to send a support ticket. Would you be able to help with this as well?
- Walter
Hey there aaronzrn11, could you provide some additional information about the issues you're facing so that we can assist further?
Also, what plan are you on at the moment?
Hi - I'm unable to log into my previous account and am very concerned that I may have lost all of my files. When I try logging in, it says that I need to "re-register my account".
I've been trying to submit a support ticket all week, and an error message just keeps popping up saying something along the lines of: "we're unable to process this right now".
I just registered my secondary email for a free plan, just to be able to send messages on the community message boards.
Thanks!
