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JLNFBDO's avatar
JLNFBDO
New member | Level 2
7 years ago

There was an error completing payment

Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above.  Have tried four devices, three browsers and two credi cards - same message.

Anyone have any ideas?

Dave

Dropbox Plus
Error Messages
Plans
upgrades
  • Walter's avatar
    Walter
    7 years ago

    Thanks for the swift response and glad I could hear this helped clear things up for you hoppybushrat!

    I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all. 

    Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there Dave (JLNFBDO )- sorry to hear that. Would it be OK if I reached out to you via email to the address you use for your forum's profile so we can have a further look into this with all of our tools available? 

    PS:As you say you're getting this with 2 different credit cards and several browsers I'd suggest double checking that you're inputting all the right information correctly too.

    • JLNFBDO's avatar
      JLNFBDO
      New member | Level 2
      7 years ago

      Hi Walter

      No problem, look forward to hearing from you.

      Dave

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        I found your existing ticket on our system and I am getting back to you there shortly Dave (JLNFBDO)! 

        Take a look at your email's inbox and we'll take it from there.

        Cheers!

    • y2kristy's avatar
      y2kristy
      New member | Level 2
      6 years ago

      Hello..the same has happened to me. My membership was canceled since november/december, and I haven't been able to pay since then. I do have funds, and just paid something through amazon, and everything worked fine. But not with you guys. Tried trhough chrome and safari. Have done everything, but has not worked. Hope you can help me, thanks. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Sorry to hear that y2kristy - may I reach out via email to your Dropbox associated address to work on this together? 

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