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Forum Discussion
The system does not let me downgrade the plan from Pro to Plus
The system does not let me downgrade the plan from Pro to Plus,
Why is that? What can be done?
Thanks
- Mark
Super User II
We need more info here - why not? What is happening? What does it say etc.?
Thanks for response,
I select change plan, then select Plus plan (instead of Pro which I want to downgrade) and on next screen when I click 'Confirm' I get a red error message at the top of the screen: "We were unable to make the change you requested. Please refresh the page to see your current plan and any previous scheduled changes."
I refresh and it gets me back to plan selection screen and again cannot downgrade to Plus.
P.S. I had almost 2.8/3 TB, but deleted about 1.3 TB, so now left with only about 1.5TB which should fit the Plus Plan.
- Mark
How did you initially pay - was it via the website or via mobile?
Are you at the point of renewal? I dont believe you can downgrade mid term - so if you have 4 months left of Pro you need to wait until that is finished before you can downgrade
