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Forum Discussion
subscription plan charged twice a month - both through google subscription and dropbox directly
Hello! I have noticed that my subscription plan is being charged twice a month - though google subsciptions and as direct payment to dropbox. I havent received any refund, but I have blocked the payment that is directly to Dropbox, as I can see in Google subsciptions that my plan is ongoing and next billing date is in a week. But now Dropbox has changed my plan to basic and i am out of space. Any ideas what to do would be much appreciated!
- Mark
Super User II
That means you have 2 accounts - one you are paying via card and one you are paying via GooglePlay.
You need to log in to the account you are playing via Google (my guess is its your store email address) and use that.
Remember that it has to be EXACTLY like the email on the store. So gmail.com and @googlemail.com are different as an example I have paid for the annual Dropbox Plus subscription. However I am still charged on a monthly payment via Apple Pay.
Verified with the billing history on my Dropbox account and it shows that annual payment has been made. Any idea why is there still a recurring monthly payment??
Anyone came across the same problem?????
- Mark
This is only possible if you have 2 accounts - one on iTunes and one on the website.
You should be easily able to test it by adding a file to one and seeing if it syncs to the other (i.e. add a photo to the one on iTunes). Note that if you go to the App store you MAY see that the account is a diff one to what you've logged in as - i.e. the Apple ID rather than what you are using
It shouldn't be possible, but it is. Not only is this possible, I learned today that DropBox has been double-charging me via both Google Play and via DropBox.com FOR THE PAST NINE MONTHS. I have ONE DropBox account.
I am currently trying to get support to even take this seriously. The first rep that replied to me actually closed the ticket on me. I will update this thread when/if this gets resolved.
- Megan
Dropbox Staff
Hey jasonhackwith, let's jump right into this!
You mentioned that you've already contacted our Support team. Can you send me the ticket number reference, in order for me to be able to locate the email on our system, please?
Thanks a bunch!
Ticket #23434633. And I've confimed today that I was subscribed on Google Play under the same email address as my ONLY DropBox account. YOU HAVE BEEN DOUBLE CHARGING ME FOR NINE MONTHS FOR THE SAME DROPBOX ACCOUNT. I demand that this be escalated and I demand a refund.
I promised to update this thread when my issue was resolved, and it has been. I got a full refund for the double charges and am satisfied with the result. However, I remain profoundly unsatisfied with tier 1 of Dropbox support and how long it took to get someone to take my situation seriously.
