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Forum Discussion
Subscription paid but not recognised
I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message that the annual review will be on 27 May 2024. I also got a receipt from Apple.
However, I received an email from Dropbox saying that my free trial has expired and the usage has been exceeded.
I tried to request help on billing or to get customer support on the app but it kept going in circles. I am getting frustrated.
I don’t want to lose the files or to pay again. What can I do?
However, I received an email from Dropbox saying that my free trial has expired and the usage has been exceeded.
I tried to request help on billing or to get customer support on the app but it kept going in circles. I am getting frustrated.
I don’t want to lose the files or to pay again. What can I do?
Hi YL gmail, let's see what we can find on this!
When you visit your plan page here, which subscription do you see there?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
Let me know more!
- Megan
Dropbox Staff
Hi YL gmail, let's see what we can find on this!
When you visit your plan page here, which subscription do you see there?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
Let me know more!- Hi Megan,
Thanks! I tapped “restore purchase” under my account settings and the subscription paid appears again.
I wonder why this needs to be done. How come the purchased subscription disappeared?
I am concerned whether I will be charged again - hope not.
Thanks again!- Hang on, I returned to my Dropbox app just now and saw that the paid subscription has disappeared again!! How can that happen? Can Dropbox team do something to fix this?
I then went to my account settings and tapped “restore purchase” again. My subscription appears again but having to do this is annoying. Btw, I received an email from Dropbox confirming receipt of payment after I did “restore purchase” the first time. How can the subscription disappeared after that? Could the Dropbox team really look into this? I’ve seen posts with similar problems in the past but this is still happening. Please fix it.
I recently upgraded from my basic Dropbox account to a larger capacity account on February 26, 2023. I needed to upload a large file and still on a 2GB plan. I went to contact Dropbox support and determined it was necessary to have a paid account to initiate a support ticket. Quickly determined that Dropbox had nothing in place to submit a trouble ticket for a situation like this. This is really bad for customers that come across a problem like this. I am extremely frustrated!!!! I need some form of direction to resolve this.
Hello everyone - I noticed an option to have an email sent when someone replies. Upon adding my initial username, I did not notice an option to add an email address. I could not find an option in My profile or My settings.
Basic
Ihave one of my own; my wife has hers, and we do not mix
I purchased for my wife Liisa Dropbox for one year, Eur 119.88€. The payment from Norwegian Bank card the 6/13./2023. The next week she got a note that Dropbox was full. I checked, and it absolutely was not after the purchase.
Message: [removed]Dropbox db.tt/cchelp IE 13.06.2023Computer network services EUR119,88
The filing number at Norwegian Bank [removed]
NOW. What to do? This does not ruin my economy, but if this case remains unsolved, all my family abstinate from using Dropbox, for forever. In this way the loss becomes a bit easier to suffer.
Can anyone, PLEASE, solve this mystery?
Carde
[removed]
[personal/sensitive information removed per the Dropbox Community Guidelines]
- I pay monthly but not recognized. And can't contact support.
It says, Using 4.6 GB of 2 TB but I still can't get to things and it will not allow me to download anything. saying I am out of storage
- Megan
Hi Trudi, thanks for posting here today!
When you say that it won't allow you to download anything, can you clarify which platform you're talking about?
I'm asking, because you should be able to download content from the web, even if your account is full.
With that being said, can you also check your account's plan page, and let me know what you find there?
Thanks a bunch!
I have an annual subscription through Apple App Store.
Saw many others here have similar issue. Tried the recommended fix to delete app, reinstall and restore purchase. I get an error message - attached. Please help!
- Hannah
Hi there, Chatsphotog, thanks for bringing this to our attention.
Since that's the case, can we send you an email, so we can take a closer look at this?
- Thanks Hannah please email me.
