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Forum Discussion
Subscription paid but not recognised
I paid for one year’s subscription of Dropbox Plus on 27 May through Apple Pay (but my card was only charged on 31 May). I saw on my Dropbox account that it has been upgraded, with a pop-up message th...
Hi YL gmail, let's see what we can find on this!
When you visit your plan page here, which subscription do you see there?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
Let me know more!
Megan
Dropbox Staff
Dropbox StaffHi YL gmail, let's see what we can find on this!
When you visit your plan page here, which subscription do you see there?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchase', to see if that helps?
Let me know more!
Basic
Ihave one of my own; my wife has hers, and we do not mix
- Hannah
- I have lost my my hope that this mystery will be solved. I only paid my wife's bill, she only has one email she uses.
Money lost - OK, and goodbye Dropbox.- Megan
Hi Nygreekrican & Carde, can I send you an email, in order for us to have a closer look into this?
