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Forum Discussion

Marco333's avatar
Marco333
Explorer | Level 4
2 months ago

Signed up for a monthly trial but got charged

I just signed up for the 30 day free subscription and put my details in and it still charged me for the month. What do I do?
cancellations
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Marco333 - sorry to hear about this.

 

You haven't clarified what you'd like to do in this case. Are you looking to cancel your subscription and get a refund perhaps or you had something else in mind?

 

Did you try contacting our support team about this directly to sort it out with account specific information? 

 

Let me know more and we'll take it from there, Marco. 

Marco333's avatar
Marco333
Explorer | Level 4
2 months ago
Hey Walter, I tried to contact support but it said my membership can’t access that. And yes I just canceled the membership and am looking for a refund.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I see, thanks for clarifying that for me Marco333 

     

    Would it be OK if I sent you an email to have a further look internally? 

    • Marco333's avatar
      Marco333
      Explorer | Level 4
      2 months ago
      Yea that would be great
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks, Marco333, I just emailed you, so I'll see you there.

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