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Forum Discussion

Rachel666's avatar
Rachel666
New member | Level 1
15 hours ago

Refund Still Pending After Approval

Hi, I was charged $119.88 for my Dropbox subscription renewal on November 21, 2024, using my Visa credit card (a full-currency international student card issued by China Merchants Bank). On the same...
Billing
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 hours ago

Hey Rachel666, welcome to the Dropbox Community.

If you've already applied for a refund for your payment and it was approved, there isn't any further action you need to take on your end with Dropbox for the money to return to you.

Refunds usually take 3-5 business days to show up in your statement, but since it's taken longer than that, I'd suggest reaching out to the bank that issued your card, to see what might be the holdup.

Let me know how it goes.

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