You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I just bought Dropbox Plus but I don't have the extra quota
I subscribed to the Dropbox Plus plan, and as seen in the screenshot below, I tried joining a folder worth more than 2 GB, but I couldn't, stating that I have passed the storage limit, even if I technically have 2TB. Did someone have the same problem before? How may I fix this? This is of urgent matter. Thank you all in advance.
- Jay
Dropbox Staff
Hi Quentin10, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?Could you attach a screenshot showing this page on your Dropbox account?
This will help me to assist further!
Hello Jay, thank you for getting back to me!
Here are the 2 screenshots requested.
And I upgraded via the Dropbox site directly.Thank you once again for your help.
- Jay
Thanks for the images, are you able to access the support page to contact the team directly via chat or email?
