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Maria Timonova's avatar
Maria Timonova
Explorer | Level 3
2 years ago

you cannot make this purchase

I have been paid for my account earlier  as  Apple subscription.  Now this payment method is inconvenient for me, and when I try to pay with a card, it writes to me "you cannot make this purchase" ( ...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Maria Timonova! Thanks for posting on the Community. 

 

Just to clarify, are you currently on a paid subscription via iTunes or has your Dropbox account been downgraded in the meantime and you’d like to pay directly via www.dropbox.com? What’s the plan you see on this page?

 

Let me know, and we’ll take it from there.

Maria Timonova's avatar
Maria Timonova
Explorer | Level 3
2 years ago

I have been paid with on a paid subscription via iTunes for some time. 

Now this payment method is not available to me. Subscription has ended. And I can't pay. I see all the plans for the card payment, but when I enter the details, it tells me that this payment method is not available to me.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Maria Timonova, what kind of plan is your account currently on?

     

    Has it been downgraded back to the Basic free version?

     

    You can check that here.

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