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Forum Discussion

DanielAX's avatar
DanielAX
Helpful | Level 5
11 months ago

Why does Dropbox keep emailing me about billing after I've downgraded?

Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have ...
Billing
downgrade
emails
Notifications
Payments
  • Jay's avatar
    Jay
    11 months ago

    Hi DanielAX, thanks for bringing this to our attention.

     

    It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details. 

     

    Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.

     

    If you have any further queries, feel free to message back.

Hyffjjnh's avatar
Hyffjjnh
Helpful | Level 5
You don’t know this about your own service?
Hyffjjnh's avatar
Hyffjjnh
Helpful | Level 5
10 months ago
Seriously, this idea might push your conversion rate to 3%. That’s double your current!

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