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Forum Discussion

DAYTONTANK's avatar
DAYTONTANK
New member | Level 2
3 months ago

I'm being charged monthly even though I don't have a paid plan.

I have a BASIC plan which I believe is free and yet I've been being charged a monthly fee for a basic plan since 2019. I've tried to delete my account and delete the credit card on file (there is no ...
Billing
Dropbox Basic
Payments
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
DAYTONTANK wrote:

I have a BASIC plan which I believe is free and yet I've been being charged a monthly fee for a basic plan since 2019.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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