You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Contacting Dropbox
Hello All! I have had a Dropbox account for over ten years. I knew it to be only ONE account that I have been paying $11.99 per month. I know there are many pictures and videos there. But, I hav...
Hey TimFinnegan, let's jump right into this!
There are two scenarios here that I'm thinking about: one being that you opened a new Basic account, after your previous account was deleted due to inactivity, or that you currently have two accounts.
Do you still get charges for the account in question? May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?
If it's the latter, you can try using our self served look up tool to identify the email address that's associated with the charge(s) for your upgrade.
Keep me posted, and we'll take it from there!
Mark
Super User II
Super User IIARGH!! NEVER EVER EVER post phone numbers on here TimFinnegan - that is a SURE FIRE WAY to be scammed and hacked. Its a public forum and ANYBODY can access it!! Note that Dropbox does not have phone support. You wont get a call from Dropbox!
As the card look up said you upgraded that account log on to it and cancel the payment. If you dont know the password use www.dropbox.com/forgot. You can then also contact support once logged in.
Thanks Mark (Super User!)!
I mistakenly forgot that I was not corresponding directly with Dropbox.
Tim
- Megan
Dropbox Staff
Hey TimFinnegan, thanks for the added info!
Do you have access to the email address linked to the Dropbox account behind this charge? If so, can you try accessing it to see if your content is there?
Thanks Megan.
I will try that tomorrow AM.
Are you able to tell that there IS a different account associated
with that e-mail address?
Sincerely!
Tim
- Megan
If you could see that the charge is coming from there, then there's most likely an account behind it TimFinnegan.
However, we don't have the ability to search using email addresses on our end. In any case, I'll be waiting for your updates on what you can find. Thanks!
